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Warranty Policy

PETAWISE REPAIR, REFUNDS AND WARRANTY POLICY

Petawise is the Canadian exclusive distributor of Uniview Technologies Co, the 6th biggest manufacturer of video surveillance products in the global market.

  • For Repairs:

    • E-mail support@petawise.com or call the Support Team at Toll Free: 1-855-956-3494 , Local No. 1-647-559-3494
    • The Support team will assist you to prepare for the return to Petawise
    • Our staff will issue a RMA # and the RMA form
    • Please return the part to Petawise, along with the RMA form
    • $45 CAD Inspection fee + Additional Charges (For Parts) will apply.
    • Petawise will send the estimate prior to the change.
  • For Refunds (Credits):

    • Refunds only apply within 30 days from the Purchase Date
    • Exchanges will be provided after 30 days from the Purchase
    • Product is expected to be in the original condition, in the box with all accessories
    • Product should not have been defaced or damaged as a result on being installed
    • Where not in conformance with the above, a minimum 20% restocking fee will apply
    • E-mail support@petawise.com or call the Support Team at Toll Free: 1-855-956-3494 , Local No. 1-647-559-3494
    • Please return the part to Petawise, along with the RMA form
    • Petawise will check the return and will issue the respective Credit
  • Warranty:

    We request the customers to DO NOT remove serial no. stickers from any product as it will affect the warranty of the product.

    • 3 Years for the NVR from the date of sale
    • 3 Years for the Cameras from the date of sale
    • 2 Years for the PTZ Cameras from the date of sale
    • 1 Year for the IPC Tester from the date of sale
    • 3 years for the Monitors from the date of sale
    • 3 Years for the PoE Switches from the date of sale
    • 1 Year for the Thermal Devices from the date of sale
    • In case of any issues please contact us on e-mail support@petawise.com or call the Support Team at Toll Free: 1-855-956-3494 , Local No. 1-647-559-3494.
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