Petawise Repair, Refunds and Warranty Policy
Effective date: Nov 1st, 2018
For Repairs:
- E-mail support@petawise.com or call the Support Team at 1-647-748-7382
- The Support team will assist you to prepare for the return to Petawise
- Our staff will issue a RMA # and the RMA form
- Please return the part to Petawise, along with the RMA form
- Petawise will test the product and will send back replacement or the repaired item
For Refunds (Credits):
- Refunds only apply within 30 days from the Purchase Date
- Exchanges will be provided after 30 days from the Purchase
- Product is expected to be in the original condition, in the box with all accessories
- Product should not have been defaced or damaged as a result on being installed
- Where not in conformance with the above, a minimum 20% restocking fee will apply
- E-mail support@petawise.com or call the Support Team at 1-647-748-7382
- Please return the part to Petawise, along with the RMA form
- Petawise will check the return and will issue the respective Credit
Warranty:
- 3 Years from Purchase for all IPC cameras (except PTZ) and NVRs
- 2 Year replacement for PTZ cameras
- Products with Physical damage and defects or defacing from misuse do not qualify
Should you have any questions, please contact us at Petawise at 1-647-748-7382