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Warranty Policy

PETAWISE REPAIR, REFUNDS AND WARRANTY POLICY

Petawise is the Canadian exclusive distributor of Uniview Technologies Co, the 6th biggest manufacturer of video surveillance products in the global market.

  • For Repairs:

    • E-mail support@petawise.com or call the Support Team at 1-647-748-7382
    • The Support team will assist you to prepare for the return to Petawise
    • Our staff will issue a RMA # and the RMA form
    • Please return the part to Petawise, along with the RMA form
    • Petawise will test the product and will send back replacement or the repaired item
  • For Refunds (Credits):

    • Refunds only apply within 30 days from the Purchase Date
    • Exchanges will be provided after 30 days from the Purchase
    • Product is expected to be in the original condition, in the box with all accessories
    • Product should not have been defaced or damaged as a result on being installed
    • Where not in conformance with the above, a minimum 20% restocking fee will apply
    • E-mail support@petawise.com or call the Support Team at 1-647-748-7382
    • Please return the part to Petawise, along with the RMA form
    • Petawise will check the return and will issue the respective Credit
  • Warranty:

    • Refunds only apply within 30 days from the Purchase Date
    • Exchanges will be provided after 30 days from the Purchase
    • Product is expected to be in the original condition, in the box with all accessories
    • Product should not have been defaced or damaged as a result on being installed
    • Where not in conformance with the above, a minimum 20% restocking fee will apply
    • E-mail support@petawise.com or call the Support Team at 1-647-748-7382
    • Please return the part to Petawise, along with the RMA form
    • Petawise will check the return and will issue the respective Credit

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